Paying the tuition fee/Students' Union fee (= re-enrolment)

1. Pay the prescribed fee at the other university and wait for a few days. 
2. Log into u:space within the payment period of the University of Vienna.
3. Verify if the fee is already marked as "received" at Financial matters → Tuition fee/Students' Union fee. There may be a remaining difference left to pay. This may be the case if you have, for example, paid at an Austrian university of applied science but the tuition fee is prescribed at the University of Vienna. 
4. Look for the degree programme you want to continue studying at Studies → Study overview. Confirm that you want to continue studying this degree programme. To do so choose the button "continue studying". If you want to continue studying multiple degree programmes you have to repeat this step for each programme respectively. 
5. Refresh the page in u:space. In the study overview you can now see that you are re-enroled in your degree programme. Afterwards you can download your student documents in Personal matters → My documents. 

Private universities do not forward the payment information to the University of Vienna. In this case you have to also pay the Students' Union fee at the University of Vienna. Afterwards you can contact the Austrian Students' Union. There you can apply for a refund of the fee you have paid twice. 

Austrian universities of applied sciences only forward the information about the payment of the Students' Union fee. The tuition fee is not forwarded to the University of Vienna.

If you complete your degree programme in winter semester until 31 October, and you are not admitted to any other degree programme you do not need to pay for the winter semester. This also applies, if you have already completed the last examination but the result is only entered after 31 October. The same applies if you complete your degree programme until 31 March in summer semester.

If you have already paid the tuition fee, you can submit an application for reimbursement. 

Check your payment data (payment reference according to u:space, amount of the paid fee, ...), it is likely that an error in the payment process has occurred.

In case of an incorrect payment the bank cannot allocate the paid fee to your student account at the University of Vienna. Thus you cannot be re-enroled in your studies.

1.  The payment reference is wrong or missing

   Your unique 12-digit payment reference is not correct, is missing or was entered wrongly (e.g. in the field "Verwendungszweck" instead of "Zahlungsreferenz"). 

   If this is the case, the bank cannot allocate the fee. It will return the fee to the account the payment was made from. This return remittance may cause charges that will be deducted from your account! 

   Solution: Pay the fee again. Make sure to enter the correct data in the correct field.  

2. You have paid a wrong amount

   Amount was too high

   If you have paid too much (double payment, wrong prescribed fee) we can reimburse the difference to the required fee.

   Solution: Submit an application for reimbursement.

   Amount was too low

   If the fee is not paid fully or in due time your degree programme will be closed. 

   Solution: Pay the remaining difference before the end of the payment period.

3. You have entered the unique payment reference of a wrong semester 

   If this is the case, the bank cannot allocate the fee. It will return the fee to the account the payment was made from. This return remittance may cause charges that will be deducted from your account! 

   Solution: Pay the fee again. Make sure to enter the latest unique payment reference in the correct field. 

4. You have completed the payment form correctly. Nevertheless an error occurred

   In rare cases, the payment reference is not transmitted correctly by the bank or a self-service terminal. As a result, the payment cannot be allocated and is refunded.

   Solution: Pay the fee again. The easiest way to do this is via u:space using an EPS bank transfer or a credit card.

5. You have paid in cash

   If you pay in cash at a bank the payment reference is frequently not forwarded. As a result, the payment cannot be allocated and is refunded.

   Solution: Directly contact the bank location you paid at. 

6. You have paid via eps-payment and the fee was deducted twice by the bank

   Solution: Directly contact your bank. It has to directly get in touch with the Raiffeisenbank (bank connection of the University of Vienna). A return remittance is only possible via the Raiffeisenbank.

If you have paid the tuition fee/Students' Union fee via payment form or online banking the processing may take up to seven days. You can check when your payment is registered at the University of Vienna at u:space → Financial matters → Tuition fee/Students' Union fee. As soon as the fee is marked as “received” it is registered as paid. Only then you can download your student documents. Make sure to choose the current semester at “semester-specific documents”.

If you have paid the tuition fee/Students' Union fee at another Austrian educational institution, you have to re-enrol in your degree programme at the University of Vienna yourself within the payment period. Only then you can download your student documents.

If you do not pay the full fee until the end of the payment period your degree programme will be automatically closed. 

You have realised that you have paid too little within the payment period? Transfer the remaining difference as soon as possible with the correct payment data. The required data (IBAN and BIC of the University of Vienna and your unique payment reference) is available in u:space → Financial matters → Tuition fee/Students' Union fee. 

You are not able to or do not want to pay the remaining difference? Please contact us via the Servicedesk. We can remit the part of the fee you have already paid. 

If you are admitted at the Postgraduate and to a degree programme there are two options: 

1. Only the Students' Union fee is prescribed for you 

   You pay the Students' Union fee as part of the program fee at the Postgraduate Center. No further payment or re-enrolment is necessary. You will be automatically re-enroled in your degree programme when the fee is received at the Postgraduate Center. 

2. The tuition fee and the Students' Union fee is prescribed for you

   You pay the Students' Union fee as part of the program fee at the Postgraduate Center. In addition you have to pay the tuition fee (without Students' Union fee) for your degree programme.

Universities of applied sciences ("Fachhochschulen" FH) forward the information that the Students' Union fee has been paid to the University of Vienna.

If you pay at an FH:

1. Pay the prescribed fee. 
2. Wait for a week.
3. Check if the Students' Union fee has been marked as "received" in u:space → Financial matters → Tuition fee/Students' Union fee within the payment period. 
4. If this is the case you can re-enrol in your degree programme at Studies → Study overview.

Do not forget: If the tuition fee is also prescribed for you at the University of Vienna you also have to pay the remaining difference. 

This is not possible. You can only pay the tuition fee/Students' Union fee within the payment period of the respective semester.