Paying the tuition fee/Students' Union fee (= re-enrolment)

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• Which payment options are available at the University of Vienna?

  You have four options how you can pay your tuition fee/Students' Union fee at the University of Vienna: 

  1. Eps-payment via u:space
     Pay the fee directly in u:space > Financial matters > Tuition fee/Students' Union fee via eps-payment. Your advantage: You do not have to manually enter the payment information. The payment is booked on the same day. The eps-payment is only possible with Austrian bank account.  
  2. Credit card (only Visa and Mastercard) via u:space
     Pay the fee directly in u:space > Financial matters > Tuition fee/Students' Union fee via credit card. Your advantage: You do not have to manually enter the payment information. The payment is booked on the same day.
  3. Online banking
     Use the online banking of your bank. In the info box in u:space > Financial matters > Tuition fee/Students' Union fee you can find all data you need to do so. This is the IBAN and BIC of the University of Vienna and your unique payment reference. It may take up to seven days until the fee has been received at the University of Vienna. Please note: Your unique payment reference changes each semester. Only ever use the latest data.   
  4. Payment form
     Pay the fee with a payment form. You will receive a form in your bank. In u:space > Personal matters > My documents  > Payment request/confirmation you can find all data you need for the payment. Follow the instructions in the template to fill out the payment form. It may take up to seven days until the fee has been received at the University of Vienna. Please note: Your unique payment reference changes each semester. Only ever use the latest data.  
• What do I have to keep in mind when paying at the University of Vienna?

  • Pay the prescribed tuition fee/Student's Union fee within the payment period. Do not make any partial payments. Make sure too neither pay too little nor too much. If you pay too little, your degree programme will be automatically closed after the end of the payment period. 
  • Only ever use your latest unique payment reference when paying. Otherwise, we are not able to correctly allocate your payment. Your unique payment reference has 12 digits and consists of numbers and letters. You can find all data you need for the payment in u:space > Financial matters > Tuition fee/Students' Union fee. Your name, student ID number and semester are not relevant. If you pay via eps-payment or credit card via u:space all required data is already filled in. Do not change it. 
  • Do not save your unique payment reference. The data changes each semester. 
  • You can only pay within the payment period of the respective semester. Thereby you re-enrol in your studies. We recommend: Pay the tuition fee/Students' Union fee at the beginning of the payment period. Thereby you have the opportunity to act in good time, in case of an incorrect payment.  
  • If the prescribed fee is not received at the University of Vienna in due time, your studies will be closed. 

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• How do I re-enrol in my studies if I pay at another university?

  1. Pay the prescribed fee at the other university and wait for a few days. 
  2. Log into u:space within the payment period of the University of Vienna. 
  3. Verify if the fee is already marked as "received" at Financial matters > Tuition fee/Students' Union fee. There may be a remaining difference left to pay. This may be the case if you have, for example, paid at an Austrian university of applied science but the tuition fee is prescribed at the University of Vienna. 
  4. Look for the degree programme you want to continue studying at Studies > Study overview. Confirm that you want to continue studying this degree programme. To do so choose the button "continue studying". If you want to continue studying multiple degree programmes you have to repeat this step for each programme respectively. 
  5. Refresh the page in u:space. In the study overview you can now see that you are re-enroled in your degree programme. Afterwards you can download your student documents in Personal matters > My documents. 

  Private universities do not forward the payment information to the University of Vienna. In this case you have to also pay the Students' Union fee at the University of Vienna. Afterwards you can contact the Austrian Students' Union. There you can apply for a refund of the fee you have paid twice. 

  Austrian universities of applied sciences only forward the information about the payment of the Students' Union fee. The tuition fee is not forwarded to the University of Vienna. 

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• How do I know, how much I have to pay?

  You can see how much you have to pay in the current semester in u:space at Financial matters > Tuition fee/Students' Union fee. The amount of the tuition fee depends on your citizenship. There are also differences between degree programmes and non-degree programmes. 

  • Detailed info about the amount of the tuition fee/Students' Union fee
• Where can I check, if I have successfully paid or re-enroled in my degree programme?

  This is how you can check if your payment was successful and you have re-enroled in your studies at the University of Vienna: 

  1. You can find your student documents (student record sheet and confirmation of enrolment) in u:space at Personal matters > My documents. Choose the current semester at "semester-specific documents". 
  2. The status of the fee in u:space > Financial matters is "received"- 
  3. Choose your degree programme in u:space > Studies > Study overview. There you can see the following text with a green check mark: "Re-enrolled. You are re-enrolled for your degree programme for summer/winter semester 20xx (valid until xx.xx.xxxx)".
• I am completing my degree programme before 31 October/31 March (date of the last examination). Do I have to pay?

  If you complete your degree programme in winter semester until 31 October, and you are not admitted to any other degree programme you do not need to pay for the winter semester. This also applies, if you have already completed the last examination but the result is only entered after 31 October. The important thing is that the date of the last examination is on 31 October at the latest. The same applies if you complete your degree programme until 31 March in summer semester. 

  If you have already paid the tuition fee, you can submit an application for reimbursement. 
• My fee does not register as "received" seven days after paying. What can I do?

  If your fee is not registered as received seven days after you have paid, it is likely that an error in the payment process has occurred. Check your payment data (payment reference according to u:space, amount of the paid fee, ...). 

  In case of an incorrect payment the bank cannot allocate the paid fee to your student account at the University of Vienna. Thus you cannot be re-enroled in your studies. 

  1. Your unique 12-digit payment reference is not correct, is missing or was entered wrongly (e.g. in the field "Verwendungszweck" instead of "Zahlungsreferenz"). 
     If this is the case, the bank cannot allocate the fee. It will return the fee to the account the payment was made from. This return remittance may cause charges that will be deducted from your account! 
     → Solution: Pay the fee again. Make sure to enter the correct data in the correct field.  
  2. You have paid a too high/too little fee.
     If you have paid too much (double payment, wrong prescribed fee) we can reimburse the difference to the required fee. 
     → Solution: Submit an application for reimbursement.
     If you have paid to little you can pay the remaining difference until the end of the payment period. Make sure to enter the correct payment data. If the fee is not paid fully or in due time your degree programme will be closed. 
     → Solution: Pay the remaining difference before the end of the payment period.
  3. You have entered the unique payment reference (called "Semesterkundendaten" before) of a wrong semester 
     If this is the case, the bank cannot allocate the fee. It will return the fee to the account the payment was made from. This return remittance may cause charges that will be deducted from your account! 
     → Solution: Pay the fee again. Make sure to enter the latest unique payment reference in the correct field.   
  4. You have completed the payment form correctly. Nevertheless an error occurred.
     Possible reasons for errors are: the self-service machine in the bank or the bank assistent did not or did not correctly forward the unique payment reference. 
     If this is the case, the bank cannot allocate the fee. It will return the fee to the account the payment was made from. This return remittance may cause charges that will be deducted from your account! 
     → Solution: Pay the fee again (best way is directly in u:space via eps-payment or credit card). Otherwise make sure to enter the correct data. 
  5. You have paid in cash. 
     If you pay in cash at a bank the payment reference is frequently not forwarded. If this is the case, the bank cannot allocate the fee. It will return the fee to the bank location the payment was made from. 
     → Solution: Directly contact the bank location you paid at. 
  6. You have paid via eps-payment and the fee was deducted twice by the bank. 
     Please contact your bank. It has to directly get in touch with the Raiffeisenbank (bank connection of the University of Vienna). A return remittance is only possible via the Raiffeisenbank.   
     → Solution: Directly contact your bank. 
• An error occurred during the payment of my tuition fee/Students' Union fee. What can I do?

  In case of an incorrect payment the fee will be returned to your account in most cases. You have to pay again correctly and within the payment period. Then you can re-enrol in your degree programme. You can find possible reasons for an incorrect payment and solutions for the problem when you look at the question "My fee does not register as received..." 
• I have already paid my tuition fee/Students' Union fee. Why can't I download my student documents?

  If you have paid the tuition fee/Students' Union fee via payment form or online banking the processing may take up to seven days. You can check when your payment is registered at the University of Vienna at u:space > Financial matters > Tuition fee/Students' Union fee. As soon as the fee is marked as "received" it is registered as paid. Only then you can download your student documents. Make sure to choose the current semester at "semester-specific documents. 

  If you have paid the tuition fee/Students' Union fee at another Austrian educational institution, you have to re-enrol in your degree programme at the University of Vienna yourself within the payment period. Only then you can download your student documents.  
• What happens if I pay too late or too little?

  If you do not pay the full fee until the end of the payment period your degree programme will be automatically closed. 

  You have realised that you have paid too little in due time (= within the payment period)? Transfer the remaining difference as soon as possible with the correct payment data. The required data (IBAN and BIC of the University of Vienna and your unique payment reference) is available in u:space > Financial matters > Tuition fee/Students' Union fee. 

  You are not able to or do not want to pay the remaining difference? Please contact us via the Servicedesk. We can remit the part of the fee you have already paid. 
• I am admitted to a continuing education programme at the Postgraduate Center and a bachelor/diploma or master programme. What do I have to keep in mind?

  If you are admitted at the Postgraduate and to a degree programme there are two options: 

  1. Only the Students' Union fee is prescribed for you 
     You pay the Students' Union fee as part of the program fee at the Postgraduate Center. No further payment or re-enrolment is necessary. You will be automatically re-enroled in your degree programme when the fee is received at the Postgraduate Center. 
  2. The tuition fee and the Students' Union fee is prescribed for you (due to your citizenship or because you have exceeded the stipulated degree programme duration + tolerance semesters) 
     You pay the Students' Union fee as part of the program fee at the Postgraduate Center. In addition you have to pay the tuition fee (without Students' Union fee) for your degree programme. 
• I am also studying at a university of applied sciences (Fachhochschule). How much do I have to pay?

  Universities of applied sciences ("Fachhochschulen" FH) forward the information that the Students' Union fee has been paid to the University of Vienna.

  If you pay at an FH:

  • Pay the prescribed fee. 
  • Wait for a week.
  • Check if the Students' Union fee has been marked as "received" in u:space > Financial matters > Tuition fee/Students' Union fee within the payment period. 
  • If this is the case you can re-enrol in your degree programme at Studies > Study overview.

  Do not forget: If the tuition fee is also prescribed for you at the University of Vienna you also have to pay the remaining difference. 
• Should I pay with some kind of express payment, so the money is transferred faster?

  No, this is not necessary. The transfer is not much faster that way. An express payment does not really affect the process. The fastest way is paying directly via eps-payment (only possible with Austrian bank account) or credit card in u:space. In this case the fee is marked as "received" on the same day. 
• Can I pay my tuition fee/Students' Union fee in advance for the next semester?

  This is not possible. You can only pay the tuition fee/Students' Union fee within the payment period of the respective semester.