If you experience typical COVID-19 symptoms (e.g. a cough, high temperature, a sore throat, etc.), stay at home and call the hotline 1450.

If you are infected with COVID-19 and have been at the University 48 hours before you experienced the symptoms or before you received a positive test result, or if you have been at the University after having had contact with an infected person, please notify the University via the service desk. 

Up-to-date information is available on the websites:

• Uniport
• Postgraduate Center
• Language Centre
• University Sport Institute (USI)

(22 September 2020)

Various websites provide information about this viral disease and about how you can protect yourself:

• Austrian Agency for Health and Food Safety (hotline available 24-7: 0800 555 621)
• City of Vienna
• Federal Ministry of Labour, Social Affairs, Health and Consumer Protection
• Austrian Medical Chamber (in German)
• World Health Organization

Obtain information about the current situation from reliable media. Be critical of allegations and rumours that are not based on reliable primary sources. The information overload ranging from factual to fake information causes unnecessary stress. Avoid misinformation and reduce your social media use.

Please note the information provided on the website "Risk groups, quarantine, entry restriction". Please contact your teachers in due time, who will adapt their courses/exams accordingly.

The Accessible Studying Team answers your questions and supports you in finding a solution.

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Students have different options to view exam documents, for example, via e-mail or video conferencing. In case of multiple-choice tests, the examiner is not required to let students view the exam documents online. In this case, examiner and student have to schedule an on-site meeting if needed subject to the applicable hygiene rules and rules of conduct.

Please contact your examiner if you want to view your exam documents. If you cannot agree on a solution, please contact your StudiesServiceCenter (SSC) via e-mail (specifying the exam in question).

Up-to-date information is available on the website “Risk groups, quarantine, entry restriction”

(3 November 2020)

• If offered, seize the opportunity to take a mock exam to familiarise yourself with the exam setting and to identify any technical difficulties early on.

 

• Ideally, use the Google Chrome browser when taking an exam. It has become evident that problems occur frequently when using Safari in particular. We do not recommend using the Moodle app on mobile devices.

 

• If you move from one page to the next while answering the questions, your previous answer is always cached. If there is an access problem, only the answer on the current page is potentially lost.

 

• You always have the possibility to write your answers to open questions in an external document (e.g. Word, OpenOffice, etc.). However, please note: It is mandatory that you enter your answers in the Moodle input field in time before the end of the exam. It is not possible to upload the external auxiliary file.

 

• If you experience any interruptions, please document everything (screenshots, period of the interruption) and provide the invigilator or the examiner with this information in due time.

 

• If you experience an interruption, stay calm, note the time of the interruption, close and reopen the browser, log in to Moodle again and go back to the exam (repeatedly refreshing the page or clicking other buttons does not help). 

 

Please contact your teachers immediately or send an e-mail to your StudiesServiceCenter (SSC). Briefly describe the issue in a comprehensible way. Your questions will be answered. If you cannot participate on site due to the new regulations (use of FFP2 face masks no longer mandatory), you can de-register from courses/exams also at short notice by contacting the lecturers or examiners.

These questions are answered on the FAQ website of the International Office of the University of Vienna.

The Admission Office is the gateway to the University of Vienna. It is responsible for the admission to bachelor’s, diploma and master’s programmes. In addition, it is responsible for all other matters related to the admission to degree programmes, such as entrance exam procedures, the tuition/Students’ Union fees or the university entrance qualification examination. For further information, please visit https://studieren.univie.ac.at/en/. If you have any questions, please use the following contact form.

The website of Teaching Affairs and Student Services provides a comprehensive overview of information and services relating to the organisation of studies: studying.univie.ac.at. If you would like to contact us, please use the following contact form.

The best contact points for particular questions during your studies are the StudiesServiceUnit (SSS) or the StudiesServiceCenter (SSC) as well as the students’ representatives of your degree programme (e.g. for subject-related information about studies and the range of courses, the registration system, registration and de-registration deadlines, exams, recognition of exams and graduation). Contact details of StudiesServiceUnit (SSS)/StudiesServiceCenter (SSC)

If you have any questions about a specific course or exam, please contact the relevant lecturer.

The International Office of the University of Vienna is available to answer any questions about international studies and working abroad. Please click the following link for the most frequently asked questions: International Office of the University of Vienna

The psychological/psychotherapeutic counselling service for students is available via telephone, e-mail and by prior arrangement also via video call or video chat. For relevant information and contact details, please go to the following website: www.studierendenberatung.at